Order Information

How Do I Place An Order?


We want you to feel as secure as possible buying through us, therefore we offer different ways to place an order:


Ordering online - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. This is available 24 hours a day.


Call us - Our sales team is ready to place your order over the phone. You can us on 01903 367899 Mon - Fri 09:00-17:00, Sat 09:00-14:00 GMT.


What Are My Payment Options?


Credit Cards - We accept American Express, MasterCard / EuroCard, and Visa / Delta / Electron.


We take payment from your card at the time we receive your order, once we have checked your card details.


Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.




All paypal payments will be checked and authorised by Paypal in conjunction with the information you have provided on your account.


Order Confirmation


After your order is completed, you will automatically be sent an order confirmation email to the email address you entered during checkout process. This will contain your order number and confirm the items you have purchased. This email is your receipt - so please don't delete it! Please insure all the information you provide is correct regarding addresses, contact details and delivery instructions. As this can delay your order and possible redelivery costs may be incurred.


If you do not receive an order confirmation email from us within 24 hours of placing your order, you may easily and conveniently print a receipt for the order via My Account.


Using Promotional Codes


When you join our email list, you will become eligible for the various discounts and promotions we offer periodically on select items. Should you receive a promotion code from us via email, be sure to enter it during checkout in order to apply the discount that is being offered. Please contact us if you have any questions or need assistance with this feature. (Please note, many promotional codes and coupons are limited to one per purchase.)


Ordering Assistance


If you have any questions or would like any further information about any of our products or services before placing an order, please call us on 01903 367899 or you can email us